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Information:

The health professionals that you may see for medical care at Paul Hopkins Medical Complex each run their own medical practice from within the facility. This means that the information below gives you a general guide of how these medical professionals may operate when practicing out of PHMC.

Facilities 

There is suitable access for wheelchairs at both of our complexes, we have a wheelchair available at each  should you require one.

 

Ambulance access for the Brisbane Street facility is by the side door via Gordon Street. For the Shakespeare Street facility, Ambulance access is at the back of the practice via the driveway.

 

Should you have any special needs, please discuss them with the doctor or a receptionist.  A translating service is available if required, please discuss with practice staff or your doctor - or click here for more information:

From time to time this practice invites patients & visitors to complete a questionnaire on the views of PHMC as a complex and how it could be improved. These surveys are completely confidential and help us to improve our services.

 

The complex and its surrounds has strict no smoking/illicit drug/alcohol zone and zero tolerance to abuse policies.

The premises have CCTV onsite to ensure the work health and safety of staff, doctors, patients and property.

 Fee's

A standard (during business hours) consultation is $85.00 (longer consultation will occur a higher fee) & at the discretion of your treating doctor and/or their company. Procedures performed at the time of consultation may incur an extra cost.

The health professionals at PHMC request payment at the time of consultation. All pension holders over the age of 65 are bulk billed, as well as children aged 16 and under. Health-care card holders are often charged a reduced fee, at the discretion of their treating doctor. Holders of a Gold Veteran Affairs card are treated free of out-of-pocket charge.

All major credit cards are welcome and Eftpos is available. The facilities do not accept diners or American Express.

Please bring your Medicare card and any concession cards with you to every visit and present them to the reception on arrival. Fees arising from work injuries are to be paid on the day and can be claimed from Work Cover by the patient.

 

A full list of fees is available on request at reception.

If you are having difficulties paying your fees, please talk to your doctor.

 

Telephone Calls

Phone lines at PHMC are very busy early in the morning with patients making appointments. It would be  appreciated that patients who have non-urgent queries phone later in the morning/day. Please ask reception on your Doctors policy on taking phone calls. Emergency calls are an exception and will be taken immediately.

Electronic Communication

Email is not to be used for booking or cancelling appointments. All appointments should be made and cancelled via the online booking system or calling on 07 49511311. PHMC's written policy on receiving and returning electronic communication can be requested from reception or by cliking this icon: 

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Childhood Immunisations

Our Practice Nurse's are highly experienced in giving injections. This includes administering childhood vaccinations (starting from 6 weeks of age),  catch-up vaccine programs, annual flu vaccines and other routine injections.

 

PHMC have reviewed and altered our process for administering childhood immunisations to make you and your child feel as comfortable as possible:

Child Immunisations must be booked with our Practice Nurse through reception. Please call us on 07 49511311 to book an appointment. Our nurse works between 8am - 4am Monday to Friday. 

Urgent Appointments

If you are in pain, very unwell or have a sick child we will make every effort to find you a same day appointment. This appointment may not be with your usual doctor.

 

We have confidence in all of the doctors that practice from our clinics; the safest option is to make an appointment with the doctor with the most time to assess you properly in an urgent situation. The exception is if your problem (e.g. central crushing chest pain) is best handled in an emergency department. You may be told over the phone to hang up and dial 000 if there is a chance it is an emergency. 

Cancellations

We know your time is valuable, the same as the doctors’ and our staffs time. If you can’t attend your appointment please call 49511311 to cancel. A fee of $50 will occur if you fail to cancel your appointment. This fee is not rebatable through Medicare.

Your Privacy & Health Information

Paul Hopkins Medical respects your privacy. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Please ask a member of reception if you would like a copy of our Privacy policy. It is also available by clicking this icon:

Script Clinic

 

Most of the doctors working from PHMC offer script clinics - these are walk in clinics and are for if you need a repeat, non-restricted script - these are at 9am, Monday - Friday.

There may be a wait involved. Doctors generally prefer to see you in person so that while writing the script the doctor can review the medication and complete any necessary observations. It may not be your usual doctor.

 

Please note there are some repeat scripts that require a full consultation and therefore are not available through script clinic. 

SMS Reminders & Recalls 

As part of the service we provide to the doctors, Paul Hopkins Medical Complex send test results recalls and reminders to you via secure SMS messaging, provided by Automed systems. This will be directly to your mobile number.

To protect your privacy, the SMS will not contain any personal or medical details. The SMS will advise you if you need an appointment or if your results were checked and they require no further follow up, if requested an appointment please contact our reception staff to book. 

 

If you do not receive an SMS, do not have a smart phone, internet access or data available on your phone or you elected to opt out of the service, we suggest you call the surgery 1 week after your tests (or sooner if the doctor has recommended) or you will receive a printed reminder letter in the mail to your postal address.

You have the right to opt out of the reminder system, please discuss this with your doctor.

INR Clinic

For patients on warfarin our registered nurse will do an INR test – to save time it is a good idea if you know your current dose of warfarin, the level of INR you are aiming for and the reason for you taking warfarin(this will be in your book).

Please book your routine INR check appointments with the nurse, via reception.

Skin Checks

 Like all North Queensland GP’s, the doctors working from PHMC see a lot of skin cancers and sun damaged skin. The doctors at PHMC perform skin checks at our clinic. If you notice any new or changed “spots” you should see a doctor within 2 weeks.

Mental Health Nurse 

Michelle is our onsite Mental Health Nurse at PHMC. She works between both surgeries & further assists with telehealth appointments. Some patients are able to access visits with Michelle depending on criteria associated with her position, for more details please ask your doctor.

How to make a complaint:
 

Complaints Process
If you have a complaint  please contact the Practice Manager in the first instance. 
Contact details for the Health Ombudsman:
P.O Box 13281 George Street
Brisbane QLD 4003.

Click below to see a detailed list of the variety of medical services we offer:

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