Facilities 

There is suitable access for wheelchairs at the surgery, and we also have a wheelchair available should you require one. Ambulance access is by the side door via Gordon St. Should you have any special needs, please discuss them with the doctor or receptionist. There is a small play area for children in the waiting room. A translating service is available please discuss with reception staff or doctor.

From time to time this practice invites patients to complete a questionnaire on the views of the practice and how it could be improved. These surveys are completely confidential and help us to improve our services. The surgery has a non-smoking policy.

 Fee's

For a standard consultation this is $80.00 (longer consultation will occur a higher fee) during normal business hours. Other procedures performed at the time of consultation may incur an extra cost. We request payment at the time of consultation.

All major credit cards are welcome and Eftpos is available. We do not accept dines or American Express. Aged pensioners are bulk billed and Health-care card holders are charged a reduced fee during normal business hours. Holders of a Gold Veteran Affairs card are treated free of charge. Please bring your Medicare card and your concession cards with you to every visit and present them to the reception on arrival. Fees arising from work injuries can be claimed from WorkCover or other insurance companies. A full list of fees, are available at reception. If you are having difficulties paying your fees, please talk to your doctor.

Urgent Appointments

If you are in pain, very unwell or have a sick child we will make every effort to find you a same day appointment. This appointment may not be with your usual doctor. We have confidence in all our doctors; The safest option is to make an appointment with the doctor with the most time to assess you properly in an urgent situation. The exception is if your problem (e.g. central crushing chest pain) is best handled in an emergency department.

Childhood Immunisations

Our Practice Nurse's are  highly experienced in administering childhood vaccinations (starting from 6 weeks of age), catch-up vaccines and annual flu vaccines . PHMC have altered our process for administering childhood immunisations. Our aim is to make you and your child feel as comfortable as possible.

Child Immunisations must be booked with our Practice Nurse through reception. Please call us on 07 49511311 to book an appointment. Our nurse works between 8am - 4am Monday to Friday. 

Cancellations

We know your time is valuable, the same as our doctors’ time. If you can’t attend your appointment please call 0749511311 or cancel online.

A fee of $50 will occur if you fail to cancel your appointment. This fee is not rebatable through Medicare.

Your Privacy

Paul Hopkins Medical respects your privacy. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Please ask a member of reception if you would like a copy of our Privacy policy. It is also available to view on our website. 

Script Clinic

The surgery has a script clinic if you need a repeat script at 9am and have no other medical issues we can fit you in to see a doctor. There may be a wait involved. We prefer that you see a doctor so that while writing the script the doctor can review the medication. It may not be your usual doctor.

SMS Reminders& Recalls 

Paul Hopkins Medical Clinic are now sending test results recalls and reminders to you via secure SMS messaging, provided by Automed systems. This will be directly to your mobile number.

The SMS will contain a unique and secure link for you to select, enabling you to verify your details by completing your last name and date of birth, to protect your privacy. You will then be able to view the health message/reminder from your doctor and select the phone number provided to contact our reception staff for your appointment.

 

If you do not view your reminder, do not have a smart phone, internet access or data available on your phone or you elect to opt out of the service, we suggest you call the surgery 1 week after your tests or you will receive a printed reminder letter in the mail to your postal address.

You have the right to opt out of the reminder system, please discuss this with your doctor.

 

INR Clinic

For patients on warfarin our registered nurse will do an INR test – to save time it is a good idea if you know your current dose of warfarin, the level of INR you are aiming for and the reason for you taking warfarin(this will be in your book).

Skin Checks

 Like all North Queensland GP’s we do see a lot of skin cancers and sun damaged skin. We can perform skin checks. If you notice any new or changed “spots” you should see our doctor within 2 weeks.

Diabetic Educator 

Diabetic Education with our on-site Diabetes Educator Debbie. This Service is bulk-billed for patients of our Practice. Please talk to your GP at your usual appointment regarding accessing this service.

Mental health nurse 

PHMC has a mental health nurse Michelle. It is important you know that if your doctor suggests an appointment with Michelle it doesn’t mean that they think you are “crazy” or “weak”.

Fun, living and being positive- PHMC recommends a positive attitude and a healthy dose of laughter every day.

How to make a complaint
Complaints Process
If you have a complaint  please contact the Practice Manager in the first instance. 
Contact details for the Health Ombudsman
P.O Box 13281 George Street
Brisbane Qld 4003.